frequently asked questions
We answer Your questions
How Long Will My Carpets Take To Dry?
About 1 to 2 hours but it depends on the carpet type and the amount of soiling. We use carpet dryers to aid the process and carpets are only left slightly damp after cleaning so you can walk on them straight away with clean footwear in most cases!
How Long Does It Take You To Clean My Carpets?
Again it depends on the carpet being cleaned and how soiled it is. As general guide it takes us about 2o minutes to set up, 30 minutes to clean a room, 45 minutes to clean a through-lounge and about 40 minutes to clean a hallway/stairs/landing.
Can You Remove Every Stain?
We can not give a guarantee that we can remove all stains. We currently remove about 95% of stains be we will sometimes come across a permanent stain. We let you know if we think you have a permanent stain before cleaning and if we have any doubt we try the stain first before carrying out the required work before charging you and give you the choice for us to carry on with the full clean or not!
Will My Carpet Shrink?
No ….. A small percentage of carpet types can shrink if cleaned wrongly but with our vast experience of over 10 years as carpet cleaners and with the latest up to date training we can spot a potential problem carpet before cleaning. Almost all carpets can be cleaned safely using the correct methods and if the carpet can not be cleaned we will depart without charging.
Will My Carpets Get Dirty Again After Cleaning?
Not for a while if cleaned correctly by a professional carpet cleaner! We leave your carpets PH neutral so that no soap or detergent residue is left in the caret after cleaning which can be the cause of rapid resoling.
Will I Have To Move Furniture?
We move large items of furniture around while cleaning like sofas and chairs. If they are not safe to move we will clean around them. It does help though if you can move out of the room, any smaller items or light furniture or place them higher up from the floor onto a table or sofa.
Can My Carpets Be Damaged From Cleaning?
No …… not in the hands of a professional. We test any carpet when there is any doubt. Some carpets can shrink, others like wool carpets can turn orange or brown by flooding or hessian bleed. Other issues can be colour run or colour bleed. We are experienced in dealing with all of these types of problems and more and are able to clean them with specialist solutions designed for the job.
Do I Need To Vacuum First?
It is always helpful if you can vacuum the carpets before we arrive. It is best to do this the day or night before and it is especially helpful if you can hoover the edges of the carpet.
Q: Are You Insured?
A: Yes we are insured to carry out work on both customers homes and commercial buildings.
Q: Are You Trained?
A: All staff are trained in-house and by third-party training organisations to the highest exacting standards.
Q: Is The Cleaning Safe?
A: We use the latest in up to date chemical technology to clean your carpets, leaving them child and pet safe!
Q: Do You Clean Upholstery?
A: We can clean almost any type of household furnishings.
Q: What methods do you use?
A: The company mainly uses hot water extraction methods but has on-board, many other types of cleaning machinery like dry cleaners.